Complaints Book

At Magic Touch, we value transparency, accountability, and client satisfaction. Our Complaints Book is designed to ensure that every client has the opportunity to share feedback, express concerns, or report any issue related to our commercial cleaning services. We believe that open communication allows us to continuously improve our quality standards and maintain trust with our clients.

Clients who wish to submit a complaint may do so through our official communication channels, including email, website forms, or by contacting our customer service team directly. Each complaint is documented and reviewed by our management team to ensure that it receives prompt and fair attention. We aim to respond to all formal complaints within a reasonable timeframe, typically within 5 to 10 business days.

When submitting a complaint, clients are encouraged to include relevant details such as the date of service, location, the nature of the issue, and any supporting information. This helps our team investigate the situation thoroughly and provide an appropriate resolution. All complaints are handled confidentially and respectfully, ensuring that no client experiences retaliation or unfair treatment for raising concerns.

Magic Touch uses feedback from our Complaints Book as an essential tool for improvement. Each case is analyzed to identify areas for training, process refinement, or service enhancement. Our commitment to excellence means we treat every complaint not as a setback but as an opportunity to deliver a better experience for our clients.

If a resolution cannot be reached through direct communication, clients have the right to request further review by senior management or through applicable consumer protection entities. Magic Touch fully cooperates with all regulatory bodies to ensure compliance with consumer rights laws and ethical business practices.

To submit a complaint or request assistance, please contact Magic Touch at [email address] or [phone number]. We are committed to handling all matters with professionalism, integrity, and respect for our clients’ voices.

Full Name*

Email Address*

Phone Number*

Company Name (optional)

Service Address / Location*

Service Date*

Type of Service* Select a service Floor Cleaning Deep Cleaning Machine Polishing Carpet Cleaning Other

Staff or Team Involved (optional)

Complaint Category* Select a category Service Quality Equipment / Machines Issue Scheduling or Timing Staff Behavior Other

Description of the Complaint*

Desired Resolution*

Preferred Contact Method* Select a method Email Phone

I confirm that the information provided is accurate and consent to Magic Touch using it to process my complaint.

Submit Complaint